Refund and Cancellation Policy

Organised Success wants customers to understand their purchase and cancellation rights before enrolling in one of our education, training and mentoring packages.

14-Day Cancellation Period

You may cancel your purchase by notifying Organised Success in writing within 14 calendar days of the date of purchase.

If your cancellation request is received within this 14-day period, your request will be reviewed and any eligible refund will be processed in accordance with the applicable program terms and conditions.

Once a cancellation has been confirmed, access to the digital products, training materials, online platforms, mentoring and support included in the package may be discontinued.

How to Request a Cancellation

To request a cancellation, please email:

heidi@organisedsuccess.com

Please include:

• Your full name

• The email address used for your purchase

• Your order or invoice number

• The date of purchase

• The name of the package purchased

• A clear statement that you wish to cancel

We will acknowledge your request and advise you of the next steps.

Refund Method

Approved refunds will be returned to the original payment method used for the purchase.

If you purchased using Zip or another third-party payment provider, the refund will be processed through that provider. The provider will update your payment arrangement in accordance with its own processing times and terms.

Any refund processing time shown by your bank or payment provider is outside the control of Organised Success.

Cancellations After 14 Days

Change-of-mind cancellations are not ordinarily available after the 14-day cancellation period has expired.

Any request made after this period will be considered in accordance with the applicable program terms and conditions and the customer’s rights under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy such as correction of the problem, replacement, cancellation or refund, depending on the circumstances.

Payment Plans

Cancelling or stopping a scheduled payment does not, by itself, cancel your purchase or payment agreement.

Customers using a payment plan must contact Organised Success in writing to request cancellation. Unless a cancellation or refund is approved, scheduled payments remain payable in accordance with the agreed payment terms.

Contact

For cancellation, refund or access enquiries, please contact:

Organised Success
Ballarat, Victoria, Australia
Email: heidi@organisedsuccess.com

Last updated: 18 August 2026